Here at Sun Pier House, we want everyone who visits to feel welcome and comfortable. Below, you’ll find detailed access information to help you plan your visit. If you have any questions or specific access requirements, please get in touch at info@sunpierhouse.co.uk or call us on 01634 401 549.

Assistance animals

We welcome all trained assistance animals at Sun Pier House. Water bowls are available, and our team is happy to assist in any way needed. If you have an assistance animal and require a quiet space or any other accommodations, please let us know in advance.

Toilets

On all three floors there are unisex, DDA-compliant accessible toilets available. The toilets are, spacious, and equipped with grab rails and red pull cord emergency alarms. If you require additional information about our facilities, please contact us before your visit.

Accessible Seating

Adjustable seating options for events, workshops, and café bookings can be provided. Chairs with and without armrests are available, and we are happy to rearrange seating to accommodate wheelchairs or mobility aids. If you have any specific seating requests, let us know in advance, and we will do our best to assist.

Arrival Guide

Clear signage and friendly staff will guide you upon arrival. Sun Pier House has a lift serving all three floors The stairs have two flights of stairs for each floor with a handrail a handrail the left side. Our team is happy to offer assistance where possible—please contact us before your visit if you require support.

Travel Guide

Car: We have a ANPR (Automatic Number Plate Recognition) pay ‘n’ display car park on-site and two disabled parking bays

Train: Chatham Railway Station is a 10-minute walk away, with direct services from London, Rochester, and the Kent coast.

Bus: Several bus routes stop nearby, including services from Rochester, Gillingham, and Maidstone. The closest stop is Chatham Waterfront Bus Station (a 5-minute walk).

LGBTQIA+

Sun Pier House is a safe and inclusive space for all visitors. We are committed to being an LGBTQIA+ affirming venue, and discrimination of any kind will not be tolerated. Our facilities include private unisex toilets, and our team is trained to ensure a welcoming and respectful environment for all. If you have any concerns or need specific accommodations, please let us know.

Infant Feeding

We are a breastfeeding-friendly venue and welcome parents to feed their babies wherever they feel comfortable. If you prefer a quiet space, please ask a member of our team, and we’ll be happy to assist.

Free Period Products

Free period products are available in our toilets for anyone who needs them. We believe that no one should go without essential hygiene products, and these are available in all toilets. If you need anything else, just ask a member of our team.

Family Friendly

Sun Pier House is a family-friendly space, and we do our best to make your visit as easy and enjoyable as possible.

• A welcoming and relaxed atmosphere for families with children of all ages.
• Baby-changing facilities with free wipes and nappies available.
• Highchairs and plastic serveware for little ones.
• A selection of children’s books, toys, and games to keep young visitors entertained.

Events & Venues Accessibility Pledge

The Venues and Events Accessibility Pledge has been designed in collaboration between Creative Medway’s Access & Inclusion Working Group and Attitude is Everything, a national organisation who connect disabled people with music and live event industries to improve access together. We are pleased to be working with Kent & Medway Disability Arts Network (INK&M) and The Gulbenkian to support organisations and practitioners across Kent to take part.